Your information, handled with care

What we collect

• Trip inquiries. When you write to us through the inquiry form, we receive what you send: your name, email address, and your message.
• The newsletter. If you subscribe, your email address — nothing else. Every issue carries an unsubscribe link that works immediately.
• Client accounts. If we plan travel for you, we hold your email address, your name, and the details of your trips — flights, hotels, reservations, and the notes you choose to leave on an itinerary. Signing in uses a one-time email link or a passkey; we never store a password.
• Cookies. One essential session cookie keeps you signed in to your itineraries. There are no advertising cookies and no cross-site trackers; if we measure site traffic, it's with cookieless, privacy-first analytics that identify no one.

How we use it

To design and deliver your trips, to send you the itineraries and updates you've asked for, to answer your inquiries, and — only if you subscribed — to send the newsletter. That's the list.

Who we share it with

Only who the work requires: the airlines, hotels, and suppliers who fulfil your bookings; Fora Travel, our host agency, for booking and commission processing; and the infrastructure that runs this site (cloud hosting and email delivery providers acting on our instructions). We do not sell your information, and we do not share it with advertisers.

How it's protected

Your itineraries live behind server-side access checks on every request — no public links, no guessable URLs. Data is encrypted in transit and at rest, and trip documents are stored privately and served only to the travellers they belong to.

Retention and deletion

We keep trip records while you're a client so your travel history can serve your next trip. Ask us to delete your information and we genuinely delete it — the trip records, the documents, and the account, not a "deactivation." Emailhello@12hoursahead.com and we'll confirm when it's done.

Your choices

You can ask what we hold about you, ask us to correct it, ask us to delete it, or unsubscribe from the newsletter at any time. Depending on where you live, some of these are also legal rights; we honour them for everyone regardless. This site isn't directed to children under 13, and we don't knowingly collect their information.

Changes

If this policy changes, the new version appears here with a new effective date. Questions:hello@12hoursahead.com.